Terms of Service

Last updated: November 18, 2025

These Terms of Service explain the rules and conditions that apply when you access, browse, or purchase from The Row online store. By using this website, placing an order, creating an account, or contacting customer support, you agree to follow these Terms.

Overview

The Row provides an ecommerce website where customers may browse products, place orders, review store policies, and contact customer support. These Terms apply to all visitors, customers, and users of the website.

Acceptance of Terms

By accessing or using The Row website, you confirm that you have read, understood, and accepted these Terms of Service. If you place an order on behalf of another person, you are responsible for ensuring that the order details are accurate and that the purchase complies with these Terms.

Online Store Terms

You agree to use The Row website only for lawful shopping and personal use. You may not use the website in a way that disrupts store operations, misuses content, interferes with checkout, or attempts to access systems or data without authorization.

• You must provide accurate and complete information when placing an order.
• You must not submit false, misleading, or fraudulent information.
• You must not attempt to damage, disable, or interfere with website functionality.
• You must not use the website for unauthorized commercial, automated, or unlawful purposes.

Product Information

The Row works to present product information as clearly as possible, including product names, descriptions, images, sizes, colors, and availability when applicable. Product appearance may vary depending on screen settings, lighting, photography, and device display.

Please review the product page carefully before placing an order. If you have questions about an item, contact customer support before completing your purchase.

Pricing and Availability

Product prices and availability may change without notice. The Row may update, correct, remove, or limit products at any time. If a product becomes unavailable after an order is placed, customer support may contact you with available next steps.

We reserve the right to correct pricing, product, availability, or checkout errors when identified.

Orders and Payment

When you place an order with The Row, you agree that the information submitted is accurate and that you are authorized to use the selected payment method. Orders may be reviewed before they are accepted, processed, or shipped.

The Row may decline, cancel, or limit an order if there is an issue with payment, product availability, order details, suspected fraud, or website misuse.

Shipping Reference

The Row offers Free Worldwide Shipping as described in the store’s Shipping Policy. Shipping timelines, processing times, tracking updates, customs coverage, and delivery-related details are explained in the Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address at checkout. Address changes may not be possible once an order has been processed or shipped.

Return Reference

The Row offers 30 Days Free Returns on eligible items as described in the store’s Return Policy. Return eligibility, item condition requirements, refund timing, exchanges, damaged or wrong items, and return instructions are explained in the Return Policy.

Customers must contact customer support before sending any return. Returns sent without first receiving return instructions may not be accepted.

Account Information

If account features are available, you are responsible for keeping your login details confidential and for maintaining accurate account information. You are also responsible for activity that occurs through your account.

If you believe your account has been accessed without permission, contact customer support as soon as possible.

Prohibited Uses

You may not use The Row website or its content for prohibited purposes, including but not limited to:

• Violating any applicable law or regulation
• Submitting false, fraudulent, or misleading order information
• Attempting to interfere with website security or functionality
• Uploading or transmitting viruses, malware, or harmful code
• Collecting information from the website without authorization
• Copying, reproducing, or misusing website content without permission
• Using the website in a way that harms The Row, customers, or service providers

Intellectual Property

The Row website content, including text, layout, graphics, images, product presentation, design elements, logos, and other materials, is protected by intellectual property rights. You may not copy, reproduce, distribute, modify, or use website content without permission, except as allowed for personal shopping use.

Third-Party Links

The Row website may include links to third-party websites or services. These links are provided for convenience only. The Row is not responsible for the content, policies, availability, or practices of third-party websites.

You should review the terms and privacy policies of any third-party website before using it.

Disclaimer

The Row website and services are provided on an as-available basis. While we aim to keep the website accurate and functional, we do not promise that the website will always be uninterrupted, error-free, fully secure, or free from delays.

Product information, availability, pricing, checkout features, and website content may be updated or corrected when necessary.

Limitation of Liability

To the fullest extent permitted by applicable law, The Row is not responsible for indirect, incidental, special, or consequential damages arising from your use of the website, inability to use the website, order delays, third-party service issues, or reliance on website content.

Nothing in these Terms is intended to limit rights that cannot be limited under applicable consumer protection laws.

Changes to Terms

The Row may update these Terms of Service from time to time. Updates may reflect changes to website operations, store policies, checkout features, or other business practices. The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after updates are posted means you accept the revised Terms.

Contact Information

For questions about these Terms of Service, store policies, orders, shipping, returns, or account assistance, contact The Row customer support at [email protected].