Privacy Policy

Last updated: August 14, 2025

This Privacy Policy explains how The Row collects, uses, stores, and protects information when you visit our website, place an order, contact customer support, subscribe to email updates, or interact with our online store.

Information We Collect

The Row may collect information that you provide directly, information related to your orders, and certain technical information collected when you use our website.

• Contact details, such as your name, email address, billing address, and shipping address
• Order details, including products purchased, order number, purchase history, and customer service messages
• Account information, if you create or use an account on our website
• Payment-related details needed to complete a transaction through PayPal, Stripe, or credit card processing
• Website usage information, such as pages viewed, device type, browser type, and general interaction data
• Marketing preferences, such as whether you subscribe to receive email updates

How We Use Information

The Row uses customer information to operate the online store, process orders, provide support, improve the shopping experience, and communicate with customers when needed.

• To process and fulfill orders
• To confirm purchases and send order-related updates
• To respond to customer service questions
• To help manage returns, exchanges, and product questions
• To maintain website functionality and improve the customer experience
• To send marketing emails when you have subscribed or otherwise allowed us to contact you
• To help prevent fraud, unauthorized transactions, and misuse of the website

Order Processing

When you place an order with The Row, we use the information you provide to review, confirm, process, and fulfill your purchase. This may include using your contact details, shipping details, billing details, and order history to complete the transaction and provide order support.

Payment Information

Payments on The Row may be processed through PayPal, Stripe, or credit card payment services. Payment details are handled by the applicable payment processor to complete your transaction. The Row does not ask customers to send full payment card details by email or customer service message.

Cookies and Analytics Tracking

The Row uses cookies and similar tracking technologies to support website functionality, remember preferences, understand how customers use the website, and improve the online shopping experience.

Cookies may help with features such as cart functionality, account access, checkout flow, website performance, and analytics. You may adjust cookie settings through your browser, but disabling cookies may affect certain website features.

Email Marketing

If you subscribe to email marketing from The Row, we may use your email address to send updates about products, promotions, store news, or related marketing messages. You may unsubscribe from marketing emails by using the unsubscribe option included in our email messages or by contacting customer support.

Service Providers

The Row may share necessary information with service providers that help operate the website, process payments, fulfill orders, provide customer support, support marketing communications, analyze website activity, or maintain store functionality.

These service providers should only use customer information as needed to provide services for The Row and support the operation of the online store.

Data Security

The Row uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should avoid sending passwords, full payment card numbers, or other sensitive payment information through email or contact forms.

Data Retention

The Row retains customer information for as long as reasonably needed to provide services, process orders, maintain records, respond to customer requests, prevent fraud, resolve disputes, and meet operational needs.

Customer Privacy Rights

Depending on your location, you may have certain rights related to your personal information. These may include the right to request access, correction, deletion, or limitations on certain uses of your information.

To submit a privacy-related request, please contact The Row at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Row website is intended for use by customers who are old enough to shop online and provide personal information responsibly. We do not knowingly collect personal information from children. If you believe a child has provided personal information to The Row, please contact us so we can review the request.

International Users

If you access The Row website from outside the country where the store operations or service providers are located, your information may be processed in locations outside your own. By using the website, you understand that information may be handled where our website, payment, support, and service operations are maintained.

Policy Updates

The Row may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or applicable requirements. When updates are made, the “Last updated” date near the top of this page will be revised.

Contact Information

If you have questions about this Privacy Policy or how The Row handles customer information, please contact us at [email protected].