Return Policy

The Row offers 30 Days Free Returns on eligible items. Please review the return conditions below before sending any item back. Customers must contact customer service first to receive the correct return instructions and return details.

30-Day Return Window

You may request a return for eligible items within 30 days of the delivery date. Return requests made after the 30-day window may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the return conditions listed below.

• The item must be returned in its original condition.
• The item must be unused, unworn, unwashed, and undamaged.
• Original tags, packaging, accessories, and included materials should be returned with the item.
• The return request must be started within 30 days of delivery.
• Customers must contact customer service before sending any return.

Item Condition

Returned items are inspected after they are received. Items that show signs of wear, washing, damage, alteration, missing tags, missing packaging, or use that prevents resale may not be approved for refund.

Non-Returnable Items

Certain items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window
• Items that are worn, washed, damaged, altered, or missing original tags or packaging
• Items sent back without first contacting customer service
• Items marked final sale, if final sale terms are clearly stated at the time of purchase
• Gift cards or other non-physical products, if offered

How to Start a Return

To start a return, contact our customer service team at [email protected]. Please include your order number, the email address used at checkout, the item you would like to return, and the reason for your return request.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Customer-Service Return Instructions

Do not send your item back before receiving return instructions from customer service. Returns sent without contacting customer service first may not be accepted. We do not display a fixed return address on this page because the correct return details must be provided by our support team.

Return Shipping Cost

The Row offers 30 Days Free Returns for eligible approved returns. Customer service will provide the correct return instructions and return details after your return request is reviewed.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. Approved refunds are processed to the original payment method.

Refund processing takes 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

For exchange requests, please contact customer service at [email protected] before sending any item back. Our team will review your request and provide available next steps based on item eligibility and availability.

Damaged or Wrong Items

If you received a damaged item, defective item, or the wrong item, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos of the item and packaging so our team can review your request.

Final Sale Rules

Items marked final sale, clearance final sale, or otherwise identified as non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless required by applicable law or approved by customer service.

Contact Information

For return questions, refund questions, or help starting a return, please contact The Row customer service at [email protected].