Shipping Policy

The Row offers Free Worldwide Shipping on eligible orders. This policy explains order processing, estimated delivery, tracking updates, customs and tax coverage, address accuracy, and what to do if a package is delayed, lost, damaged, or delivered incorrectly.

Order Processing Time

Orders are processed within 1–3 days after the order is placed. Processing time includes order review, payment confirmation, item preparation, and shipment handling.

Processing time is separate from estimated delivery time. Orders placed during weekends, holidays, or high-volume periods may begin processing on the next available business day.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, order volume, local delivery conditions, weather events, customs review, or other carrier-related delays.

Shipping Destinations

The Row provides Free Worldwide Shipping to supported international destinations. Please make sure your shipping address is complete and accurate before placing your order.

Shipping Rates

Shipping is free worldwide. The Row does not charge a separate standard shipping fee for eligible orders covered by our Free Worldwide Shipping service.

Tracking Information

After your order ships, tracking information will be provided when available. Tracking updates usually appear within 1–3 days after shipment.

If your tracking number does not update immediately, please allow the tracking system time to refresh. Some tracking pages may show limited information until the package is scanned by the shipping network.

Wrong or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, email address, and phone number if requested before placing your order.

If you notice an address error after placing an order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

Customs, Duties, Import Taxes, and Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

You should not be asked to separately pay customs duties, import taxes, brokerage fees, or other government charges for an order covered by The Row Free Worldwide Shipping service. If you receive a request for such fees, please contact customer support before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered to the wrong location, please contact The Row customer support so we can review the issue and provide available next steps.

• For delayed packages, include your order number and tracking number.
• For damaged packages, include clear photos of the packaging and item.
• For lost packages, include any delivery notice or tracking update available to you.
• For wrong delivery concerns, include the delivery address used at checkout and any carrier notice received.

Delivery Issues After Shipment

Delivery events may be affected by local logistics conditions, weather, address issues, customs inspection, or package scanning delays. If your tracking information has not updated within the expected time frame, please contact us for assistance.

Contact Information

For shipping questions, tracking help, delivery concerns, address corrections, or customs-related support, please contact The Row customer service at [email protected].